Privacy Policy
Last updated: April 29, 2026
1. Introduction
iTravas ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ridesharing platform in Kenya. Please read this policy carefully.
2. Information We Collect
2.1 Personal Information
- Name, phone number, and email address
- Profile photo and verification documents
- Payment information (processed securely through third-party providers)
- Driver's license and vehicle registration (for drivers)
2.2 Location Information
We collect your location data to facilitate ride matching, provide navigation, and ensure safety. This includes your current location, pickup/drop-off points, and route information.
2.3 Usage Data
We collect information about how you use our platform, including ride history, search queries, device information, and interaction with our services.
3. How We Use Your Information
- To provide, maintain, and improve our ridesharing services
- To match drivers with passengers and facilitate rides
- To process payments and manage transactions
- To verify user identities and ensure platform safety
- To communicate with you about rides, updates, and support
- To comply with legal obligations and prevent fraud
- To analyze usage patterns and improve user experience
4. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With other users: Drivers and passengers see necessary contact and location information for ride coordination
- Service providers: Third parties that help us operate our platform (payment processors, mapping services, etc.)
- Legal requirements: When required by law or to protect our rights and safety
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under Kenya's Data Protection Act, 2019, you have the right to:
- Access and obtain a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to processing of your personal data
- Withdraw consent at any time
- lodge a complaint with the Office of the Data Protection Commissioner
To exercise these rights, contact us at contact@itravas.com
7. Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Ride history and transaction records may be retained for longer periods for legal and safety purposes.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: contact@itravas.com
Phone: +254-140-551-456
Address: Nairobi, Kenya